Legal information

Privacy policy

How data submitted for administrative contact is processed.

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Privacy policy
Complementary follow-upAskabide + Osakidetza · birth at the reference hospital

Controller

  • ASKABIDE KLINIKA S.L. · Tax ID B20864211
  • Contact: askabide@askabide.com
  • Contact address: Easo kalea 79, ground floor · 20006 Donostia, Spain.

Data and purpose

The form requests name, phone or email, centre, contact preference and an administrative reason. Data is used only to reply, manage an appointment or handle the requested administration.

We do not request clinical data in the form. Do not enter symptoms, diagnoses, reports, images or identity documents.

Legal basis and retention

The legal basis is consent and, where applicable, pre-contractual steps requested by the person. Data is retained as needed to reply and manage the relationship and then for applicable statutory liability periods.

Recipients and providers

Data is not shared for marketing. Hosting, email or technical maintenance providers may process data under data-protection obligations, together with disclosures required by law.

Rights

You may request access, rectification, erasure, objection, restriction or portability by writing to askabide@askabide.com and identifying the request. You may also complain to the Spanish Data Protection Agency.

Health data and insecure channels

Do not send sensitive clinical information by WhatsApp or ordinary email. Clinical records are handled through the applicable internal clinical channels.

Clinical sources

General information only. It does not replace an individual medical assessment or recommendation.

Reviewed 19 August 2026